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December 15, 2017 welcome [member login]

Accoutrement

611 Military Road

Mosman NSW 2088

Phone 02 9969 1031

accoutrement@bigpond.com

Trading hours

Monday to Wednesday
9am – 5:30pm

Thursday 9am – 7:30pm

Friday 9am – 5:30pm

Saturday 9am – 5pm

Sunday 11am – 4:30pm

Enquiries for the Cooking School:

Call Sue or Jenna at the
Cooking School on
02 9969 4911 or email us

accoutrement@bigpond.com

Knife sharpening service available

Drop your knives in on any
Monday before 3pm. Pick up
your sharpened knives on
Tuesday after 12:00pm.
Please call ahead before
dropping knives in

Gift registry
service available

Call Sue or Jenna at the shop to talk through the details
02 9969 4911 or email us

accoutrement@bigpond.com

Gift Vouchers
now available

Call Accoutrement or drop by anytime to purchase:
02 9969 1031

Web Site Privacy & Terms and Conditions

Privacy Policy
Delivery Policy
Refund Policy
Terms and Conditions
Privacy Policy
Accoutrement’s Privacy Policy
1.1 By sending your details to us, you acknowledge that you have read the following and agree that Accoutrement may use the information you have supplied.

1.2 Accoutrement has developed its website to protect any information provided by our customers.  Accoutrement will continue to take appropriate measures to keep secure any personal information given by users on its website.

2 What information do we collect and why?

2.1 The information collected on this site includes:
a) Names, Addresses, phone numbers and email addresses;
b) Users’ IP address, which is automatically logged by our web server. IP addresses are used to observe users’ interest in this web site;

c) Cookies, which are very small text files saved to your computer. Cookies are used to track user navigation around a web site. Cookies are means of identifying your computer to our server, they do not identify individuals, only the computer used.

d) We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .com.au, .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website.

2.2 What purposes do we use your personal information?
a) Processing your orders;

b) For statistical or survey purposes to improve this Website and its services to you.

c) To serve website content and advertisements to you.

d) To administer this website.

e) If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing.

2.3 Information you have provided may be supplied to third parties to facilitate the supply of your order. For example courier companies will be provided with the delivery address.

3 Your rights

3.1 You have the right to access your information held by Accoutrement and where necessary, to have it amended. You can also request not to receive marketing information from Accoutrement.

4 Links to other web sites

4.1 This website contains links to other sites which are completely unrelated to Accoutrement. This privacy statement does not apply to these sites nor is Accoutrement responsible for the content and practices of these web sites.
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Delivery Policy
The estimated delivery time within Australia is within 3 to 10 working days.
We use Australia Post and all goods must be signed for.  They will not leave them at an address. If you are not present, you will be left a note to collect from your local post office.
Notification of any faulty or damaged products must be received within 48 hours of your parcel being signed for.
Please contact us and arrangements will be made for the return of the goods.

Ways to Pay and Order
1. You can purchase via our secure website with a credit card.
2. Call us on 9969 1031 with your credit card details.
3. Email us on accoutrement@bigpond.com with an order and your credit card details.
4. The Accoutrement website deals in Australian Dollars.

Address Details
Please take care to ensure that we have your correct delivery address.
We will not be responsible for goods sent to the wrong address.
We need a contact telephone number in case we need to contact you.
We also need a contact telephone number of the recipient in case we need to contact them.

Shipping Rates and Details
We use Australia Post service (eParcel service).
Couriers for the Sydney Metro area will be charged at AUD $10 per parcel and would be received within 48 hours.

Make Online Shopping Easy and Worry-Free
Accoutrement is a safe site using secure sockets - SSL technology.
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Refund Policy
If the product purchased comes with a Warranty, it is the responsibility of the customer to fill out the warranty card to ensure warranty coverage. We will endeavour to address the Warranty issue.

Goods Arrive Damaged
Please ensure that once you receive your order that you check it immediately for any damage and inform us within 48 hours after the parcel has been signed for. Notification of any faulty or damaged products must be received within 48 hours of your parcel being signed for.  Please contact us and arrangements will be made for the return of the goods.
Please contact us at Accoutrement on 9969 1031 or via email to accoutrement@bigpond.com to arrange return of goods.

Changed Your Mind
If you’ve changed your mind, the goods must be returned in its original condition, unopened and in original packaging within 30 days.  The customer will bear the expense for the returned goods. Please contact us at Accoutrement on 9969 1031 or via email to accoutrement@bigpond.com to arrange return of goods.

Cooking School
Classes cannot be transferred or refunded unless cancelled by Accoutrement. In the event that Accoutrement has to cancel a class - all possible efforts will be made to contact participants. It is the responsibility of the participant to ensure their contact details are current. If you are unable to attend a class, you may send someone in your place.
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Terms and Conditions
By using this Web Site, you agree to the terms, conditions and disclaimers herein which may be amended from time to time. By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Accoutrement Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately.

The products and services offered for sale by Accoutrement Pty Ltd are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. Accoutrement Pty Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site.

All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay.

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.
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