FAQ

How Do I Place An Order?

You can order online, via email or via the phone with one of our helpful staff members. 

 

Payment and Shipping

 

Shipping Rates and Details -
We use Australia Post service (eParcel service). 
Couriers for the Sydney Metro area will be charged at AUD $10 per parcel and would be received within 48 hours. 

Make Online Shopping Easy and Worry-Free 
Accoutrement is a safe site using secure sockets - SSL technology. 

Delivery Policy -

The estimated delivery time within Australia is within 3 to 10 working days. 
We use Australia Post and all goods must be signed for.  They will not leave them at an address. If you are not present, you will be left a note to collect from your local post office. 
Notification of any faulty or damaged products must be received within 48 hours of your parcel being signed for. 
Please contact us and arrangements will be made for the return of the goods. 

Address Details -
Please take care to ensure that we have your correct delivery address. 
We will not be responsible for goods sent to the wrong address. 
We need a contact telephone number in case we need to contact you. 
We also need a contact telephone number of the recipient in case we need to contact them. 
 

​Secure Ordering & Payment Options

Ways to Pay and Order -
1. You can purchase via our secure website with a credit card or PayPal account. 
2. Call us on 9969 1031 with your credit card details. 
3. Email us on accoutrement@bigpond.com with an order and your credit card details. 
4. The Accoutrement website deals in Australian Dollars.

Returns & Refunds
 

Refund Policy -

If the product purchased comes with a Warranty, it is the responsibility of the customer to fill out the warranty card to ensure warranty coverage. We will endeavour to address the Warranty issue. 

Goods Arrive Damaged -
Please ensure that once you receive your order that you check it immediately for any damage and inform us within 48 hours after the parcel has been signed for. Notification of any faulty or damaged products must be received within 48 hours of your parcel being signed for.  Please contact us and arrangements will be made for the return of the goods. 
Please contact us at Accoutrement on 9969 1031 or via email to accoutrement@bigpond.com to arrange return of goods. 

Changed Your Mind -
If you’ve changed your mind, the goods must be returned in its original condition, unopened and in original packaging within 30 days.  The customer will bear the expense for the returned goods. Please contact us at Accoutrement on 9969 1031 or via email to accoutrement@bigpond.com to arrange return of goods. 

Cooking School -
Classes cannot be transferred or refunded unless cancelled by Accoutrement. In the event that Accoutrement has to cancel a class - all possible efforts will be made to contact participants. It is the responsibility of the participant to ensure their contact details are current. If you are unable to attend a class, you may send someone in your place. 

 

Privacy Policy

 

By using this Web Site, you agree to the terms, conditions and disclaimers herein which may be amended from time to time. By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Accoutrement Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. 

The products and services offered for sale by Accoutrement Pty Ltd are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. Accoutrement Pty Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site. 

All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay. 

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

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© 2023 by CHEFFY.

Accoutrement Pty Ltd

ABN 87 003 890 186